First of all, thank you very much for choosing our products, we will continue to improve our service. The problem of loose parts, we have been inspected at the factory to ensure that there is no problem before shipment. It may be due to a month of bumpy sea transportation, resulting in some wear and tear on the shell, as well as loose screws. But whatever the reason, we're very sorry to hear that made you feel like it was a bad shopping experience. We all take the issues you raised very seriously, and we have already fed back to the factory to strengthen the packaging standards to prevent this kind of problem from happening again, thank you!